ONLINE COURSE AND COACHING TERMS & CONDITIONS Ellie Baker Education Ltd

These Terms and Conditions (“Terms”) apply to the purchase of any digital courses, memberships, programmes, mentoring, downloadable content, or services (“Services”) made available through www.2hourtutor.com (“our site”).By purchasing from us, you agree to be legally bound by these Terms. If you do not agree, you must not proceed with any purchase.

1. Information About Us

2hourtutor.com is operated by Ellie Baker Education Limited (“we”, “us”, “our”).
Registered Office: Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom
Email: admin@elliebakereducation.com

2. Service Availability

Our Services are intended for customers resident in the United Kingdom only. We do not accept orders from outside the UK unles agreed in advance. 

3. Your Status

By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts
  • You are at least 18 years of age
  • You are a resident in the United Kingdom
  • You are purchasing as a consumer or sole trader
  • All materials are for your personal educational use only
  • You will not copy, resell, redistribute, publish, or commercially exploit any materials

4. How the Contract Is Formed

Your contract with us is formed when your payment is accepted and you receive confirmation of access. Access is normally provided immediately by digital delivery.

5. Digital Content, Cancellation & Refunds

5.1 Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel digital purchases.

5.2 Waiver of Cancellation Rights

By purchasing and accessing our Services, you expressly agree that:

  • Immediate access to digital content will be provided
  • You therefore lose your statutory right to cancel once access begins

5.3 Refund Policy

Due to the nature of instant-access digital services, refunds are not available once access has been granted, except where:

  • The content is materially defective
  • Access is not delivered
  • A legal obligation applies

Approved refunds will be processed to the original payment method only.

6. Payment Plans & Instalments

Where payment plans are offered:

  • All instalments are legally binding
  • Missed payments may result in immediate suspension of access
  • No refunds are issued for partial completion
  • The full balance remains payable regardless of usage

Failure to complete instalment payments may result in debt recovery action.

7. Memberships & Subscriptions

Where Services are provided on a recurring basis:

  • Subscriptions renew automatically unless cancelled
  • You may cancel future payments via your account or by written request
  • Cancellation stops future billing only
  • No refunds are issued for unused time already paid for

We reserve the right to suspend or terminate membership for breach of conduct, misuse, or non-payment.

8. Access & Technical Responsibility

You are responsible for ensuring:

  • Suitable internet access
  • Compatible devices and software
  • Secure handling of login credentials

We are not responsible for access issues caused by:

  • Device failure
  • Internet service disruptions
  • Firewalls, VPNs, or browser restrictions
  • Third-party platform outages

Shared login access is strictly prohibited.

9. Intellectual Property

All materials are protected by copyright and intellectual property law. You receive a limited, non-exclusive, non-transferable licence for personal education use only.You must not:

  • Share access
  • Distribute materials
  • Record sessions
  • Repurpose content
  • Sell derived works

Breach may result in immediate termination without refund and legal enforcement.

10. Pricing & VAT

All prices are displayed in GBP and include VAT unless stated otherwise. Prices may change without notice but will not affect confirmed purchases.

11. Coaching & Educational Disclaimer

Our Services are educational only. We do not guarantee:

  • Financial results
  • Business growth
  • Exam success
  • Income outcomes

You remain fully responsible for your decisions, implementation, and compliance with all legal and professional obligations.Our Services do not constitute legal, financial, or regulatory advice.

12. Our Liability

Our maximum liability is strictly limited to the amount paid for the Service. We are not liable for:

  • Loss of income
  • Business interruption
  • Loss of data
  • Indirect or consequential loss

Nothing limits liability for death, personal injury caused by negligence, fraud, or any duty that cannot be legally excluded.

13. Data Protection

We comply fully with UK GDPR. Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. We never sell personal data.

14. Communications

All communications will be made electronically via email or website notice. These fulfil legal writing requirements.

15. Assignment

You may not transfer your rights under this Contract. We may assign or subcontract obligations where necessary.

16. Force Majeure

We are not liable for delay or failure caused by circumstances beyond our reasonable control, including illness, platform failure, cyber incidents, disruption to third-party systems, acts of God, or government restrictions.

17. Severability

If any clause is found unlawful or unenforceable, the remainder will continue in full force.

18. Entire Agreement

These Terms constitute the entire agreement between us and override all prior discussions.

19. Variation

We may update these Terms at any time. The version in force at purchase applies.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. All disputes fall under the exclusive jurisdiction of the English courts.

COACHING TERMS & CONDITIONS AGREEMENT - Ellie Baker Education Ltd

Ellie Baker Education Limited (Company No. 13260283)
Registered Office: Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom

BACKGROUND & STATUS

  1. Ellie Baker Education Limited (“we”, “us”, “our”) provides coaching, education and personal development services. Where referenced, Ellie Baker Coaching Ltd acts solely as an independent contractor, and nothing in this Agreement creates an employment, partnership, agency or joint venture relationship.

  2. By purchasing Services, you confirm that:You are at least 18 years old

  • You are legally capable of entering into binding contracts
  • You understand that results depend entirely on your own actions
  • You understand the Services do not constitute psychotherapy, counselling, medical, legal or financial advice

1. DEFINITIONS

  • Charges: Fees payable for the Services as set out in Schedule 1
  • Personal Data: As defined under UK GDPR
  • Services: Coaching, education and personal development services
  • Data Protection Legislation: UK GDPR and Data Protection Act 2018
  • VAT: Value Added Tax

2. COMMENCEMENT & TERM

This Agreement begins on the date of purchase and continues for the agreed programme term unless terminated earlier under Clause 11.

3. OUR RESPONSIBILITIES

We will deliver the Services with reasonable care and skill. Confidentiality is strictly maintained except where disclosure is required by law.

4. FORMAT & DELIVERY

  • Services are delivered as outlined in Schedule 1
  • We may reasonably amend format, content or timings
  • We will provide at least 24 hours’ notice of changes where possible
  • School holidays, illness and unforeseen events may affect delivery
  • Delays caused by your actions extend our delivery obligation accordingly

5. YOUR OBLIGATIONS

You agree to:

  • Cooperate fully
  • Provide accurate information
  • Act respectfully and professionally
  • Engage with services
  • Provide 24 hours’ written notice for appointment changes
  • Missed or late-cancelled sessions are forfeited without refund
  • You accept full responsibility for your wellbeing and agree to seek medical or professional support when required

6. FEES, PAYMENT & INTEREST

  • Fees are payable in full on invoice unless instalments are agreed
  • We may suspend Services for non-payment
  • Statutory late payment interest applies at 8% above Bank of England base rate
  • All prices include VAT unless stated otherwise
  • No set-off, deductions or withholding permitted
  • All payments are final except where UK consumer law applies

7. INTELLECTUAL PROPERTY

All IP remains our property. You receive a non-transferable licence for personal use only. No copying, recording, sharing or resale is permitted.

8. DATA PROTECTION

We process Personal Data in accordance with UK GDPR and our Privacy Policy, which forms part of this Agreement.

9. CONFIDENTIALITY

Both parties agree to strict confidentiality. Group programme participants must also maintain confidentiality between attendees.

10. LIMITATION OF LIABILITY

  • We do not guarantee results
  • We are not regulated healthcare or financial professionals
  • Maximum liability is limited to the total Charges paid
  • We are not liable for indirect, consequential or business losses
  • Nothing limits liability for death, injury, fraud or non-excludable legal duties

11. TERMINATION

  • Either party may terminate for material breach
  • Non-payment allows immediate termination
  • Early termination by you does not cancel the remaining balance owed
  • All outstanding invoices become immediately payable

12. GENERAL

  • No assignment without consent
  • Entire agreement clause applies
  • No reliance on external representations
  • Third party rights excluded
  • Electronic signatures accepted
  • English law governs this Agreement
  • Exclusively subject to the courts of England & Wales

FORUM / SLACK TERMS

  • Fully moderated but no duty to monitor
  • Contributions must comply with UK law and content standards
  • No advertising, harassment, impersonation or unlawful content
  • We may remove content and suspend users at our discretion
  • You grant us a perpetual, royalty-free licence to reuse content
  • Breach may result in suspension, removal or legal action

CHANGES

These Terms may be updated at any time. The current version applies on the date of purchase.

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